FAQ

Does every order come with a branded Bridal Bag?
All gown and Skirt orders come with one of our branded bridal bags.
Tops and accessories (including veils) do not come with a bridal bag.

Do I have to pay all at once?
No, If you would like to pay a 50% deposit, you are welcome to contact us and we can manually put through the order for you and invoice you accordingly.
Once your order is ready to be shipped we will invoice you the final portion of the order amount.

How much is shipping?
Shipping is free Australia Wide, so you don't have to worry about that pesky add on!

Charges may occur for International postage.
CWB is not liable for any shipping/customs taxes and fees you may occur. 

Shipping includes tracking, signature on delivery and insurance. 

How long will it take to get my order?
Once you place your order and either full payment or a deposit is received, we the start production.
The whole process from start of production - delivery can take up to 6-9 months.
We do try to get your orders to you as quickly as possible but we do not want to rush the production of your beautiful gown! Please email us if you are in need of a quicker delivery time.

Do you offer rush orders?
Rush fees are $50 for Skirts/Tops and $100 per gown.

We can guarantee a 3-6 month delivery time on all orders that have requested a rush order. 

You can make your order by emailing us and we will put the order through for you manually. 

 

Do you offer customisations?
Yes, all our designs will have any customisations available in dropdown boxes on their product page. 

If you are after a particular customisation that you can not see, please get in touch.

Or design a gown via our new "create your gown" feature!

How much are your gowns?
Our gowns range from $1900 - $4000 AUD 
and our separates range from $250 - $1900 AUD 

Are your gowns Made to Order?
Yes, we offer a MTO service.
You will order the closest size compared to your measurements.
Please see the size chart provided.